Accessing and using this website implies that you accept the Beyond the Moon privacy policy.

Beyond the Moon is a non-profit organisation that is committed to safeguarding and respecting the privacy of all its website users. We ensure that the personal information you provide to us is treated confidentially.

Although most of the information on this site is available without having to communicate any personal data, it is possible that the user is requested to communicate personal data for certain purposes.

1. USE OF PERSONAL data

Your personal data (name, address, phone number, email) will only be used:

• to respond to your enquiries or remarks
• to process and follow up on orders for promotional material and other issues 
• to respect and fulfil the obligations under each agreement you have made with us
• to anticipate and resolve problems related to our services
• to process and follow up on your subscription to our newsletter and/or events
• to examine and give an answer to a vacation request from a family with a seriously ill child. In this case, additional personal data will be required.

We also obtain personal information from your IP address, operating system and web browser that you use to access our website. Please see section 8 (Cookies) and section 9 (IP Addresses) for more details. You may also provide us with personal information if you contact us by email, telephone or letter.

2. SHARING PERSONAL data

Your personal data will never be shared with third parties for direct marketing purposes.

Please note that we may occasionally be required to share your personal data with partners and any third parties, who provide services on our behalf. Measures have been taken to make sure all such entities confidentially and securely safeguard your personal data and only use it for the purpose and mission we have specified and have informed you of in advance. In relation to other third parties, we will only disclose your personal data where you have given us your consent or where we are required to do so by law, or where it is necessary for the purpose of, or in connection with legal proceedings or in order to exercise or defend legal rights. 

In some cases, the personal data may also be internally shared. All our employees and any third parties to whom we entrust with the processing of your personal data are bound to respect the confidentiality of your data.
For more information on the privacy policy of our (vacation) partners and any third parties, please consult their privacy conditions.

3. personal data RETENTION

Your personal data will be kept for as long as it is required by law. We keep your contact details for statistical, auditing, accounting and archiving purposes, for future events (*), as well as for inspections by the Federal Public Service Finance Department, which grants us the recognition as an organisation that can issue tax-deductible certificates. (*) Beyond the Moon occasionally organises events to which our families, sponsors and partners are invited.

4. SECURITY

For the security of the personal data we process, we use security procedures, amongst others, to prevent unauthorised persons from accessing that information on our computers. However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk.

5. Publications

To inform the general public about what Beyond the Moon realises with the collected funds, we publish quotes, with or without photo, from the testimonials of families having given their consent, on our website, on our Facebook page and other social networks (LinkedIn, Twitter), in our promotional material and our annual overview.  In the above-mentioned communication, we also mention fundraisers and other actions, with or without photos, organised by third parties in aid of Beyond the Moon and for which we have received a publishing authorisation.

6. YOUR RIGHTS

As determined by law, you have the right to apply for a copy of the personal data we hold about you (for which we may charge a small administration fee). This is called a ‘data subject access request’. You can make a request by sending a letter to the below-mentioned address. We may require further information from you in order to verify your identity, before disclosing any personal data to you.

You also have the right to have any inaccurate data about you corrected, added or removed that you think is no longer correct. We want to make sure that your personal data is accurate and up-to-date. In that case, please send us a letter or an e-mail.

7. OTHER WEBSITE VISITS

Beyond the Moon cannot be held responsible for the privacy policy or the privacy practices of third party websites, even if 

• you accessed these third party websites by means of hyperlinks on our website or
• you accessed our website via a hyperlink on a third party website.

We strongly recommend that you review the privacy policy of each website you visit and contact the website owner should you have any questions or comments.

8. USE OF COOKIES

During a visit to the website, 'cookies' may be placed on the hard drive of your computer, this is only to better match the site to the needs of the returning visitor. These mini files or cookies are not used to check the visitors' surfing behaviour on other websites. Your Internet browser allows you to prevent the use of cookies, to receive a warning when a cookie is installed, or to afterwards remove cookies from your hard drive. Please refer to the help function of your Internet browser.
Most browsers are set to accept cookies by default, but you can reset your browser to reject all cookies or to indicate when a cookie is being sent. However, some features, on our and other websites, may not function correctly if cookies are disabled in your browser.
Beyond the Moon and third parties use cookies (and other techniques, collectively called cookies) to analyse the website, to make it user-friendly and to be able to offer social media. By using our website, you accept these cookies.
Beyond the Moon has partnerships with third parties that store cookies, in particular in the areas of social networks, the web and streaming videos. These companies are among others: Black Lion, Facebook, LinkedIn, Instagram, Twitter, Google, Adwords and Vimeo. For more information on the cookie policy of these companies, please review their privacy policy.

9. IP ADDRESSES

When you visit our website our server will record your IP address together with the date, time and duration of your visit. An IP address is an assigned number, similar to a telephone number, which allows your computer to communicate over the Internet. This allows us to measure the traffic on our website. We use this information to compile statistics on the use of our website, to track how users navigate through our site and to enable us to evaluate and improve our website.

10. CONTACT DETAILS

Should you have any questions related to our privacy policy, please contact us.

Address registered office: 

Beyond the Moon npo

Zandstraat 27K

B-2223 Schriek

Belgium

Tel: +32 (0)15 23 36 82

E-mail: website @ beyondthemoon.org

National Number: BE 0873.856.370

All e-mail messages sent to and from Beyond the Moon can be monitored to ensure compliance with the internal privacy policy and to protect our organisation. More info via our disclaimer.

11. CHANGES

Beyond the Moon reserves itself the right to make changes to its privacy policy. Therefore, regularly review our privacy policy for an update.

This page was last modified in February 2018.